Irydn — Frequently Asked Questions

Reserve online in about a minute — enter your pickup, destination or itinerary, choose a vehicle class, and confirm. You can also call dispatch at (415) 237-0073, 24 hours a day, 7 days a week. You will get an emailed confirmation, and for wine tours or multi-stop days our team will build the itinerary with you rather than leaving you to guess at the timings.

It depends on where you are staying, not just where you are flying from. SFO has the most long-haul options and is the default for most visitors. STS — Charles M. Schulz–Sonoma County — sits in wine country itself, about twenty minutes from Healdsburg, and is often worth a connection if you are staying in northern Sonoma. OAK can be faster than SFO depending on traffic and your hotel. SMF is the obvious choice from the east or if you are staying in the Sacramento region. We run flight-tracked transfers from all four.

Two different structures, because they are two different days. Airport transfers are flat-rate and all-inclusive — tolls, fuel, and standard wait time are already in the number you are quoted before you fly, with no surge and no meter. Wine tours are hourly with a daily minimum, because tastings run long, lunch runs longer, and a fixed price would either shortchange you or pad the quote. Tasting fees are paid directly to the wineries; we never mark them up.

Three is comfortable, four is doable if they are clustered, and five is usually a mistake. A tasting runs sixty to ninety minutes once you count the walk-up and the checkout, and lunch in wine country is not a fast affair. Napa Valley supports four more easily than Sonoma does, because the estates sit closer together along SR-29 and the Silverado Trail. We would rather talk you down to three good stops than run you through five you will not remember.

Most wineries in Napa and Sonoma require appointments, and those are yours to book — tasting rooms generally want the reservation in the guest's name, and the sought-after estates fill weeks out. What we do is take your confirmed list and sequence it into a day that actually works, flagging any timing that will not hold. Dry Creek to Alexander Valley is fifteen minutes; Healdsburg to the south end of the Sonoma Valley is closer to an hour. If you are starting from scratch, tell us the kind of day you want and we will suggest appellations worth building it around.

Anything from a couple to twenty-four in a single vehicle. Our fleet is five classes: a Mid-Size Luxury SUV (up to 4 passengers), a Large Luxury SUV (up to 6), a Luxury Sprinter Van with captain's chairs and a stand-up cabin (up to 11 — our most-requested tour vehicle), a Sprinter Passenger Van (up to 14), and a Luxury Bus (up to 24). For larger parties we run several vehicles on one coordinated schedule so everyone arrives together. There is room for the cases you buy in every class.

Yes. Irydn operates under California Public Utilities Commission charter-party carrier permit TCP 0039081A, with commercial liability insurance on every vehicle and background-checked professional chauffeurs. This is worth checking with any wine-country operator — the CPUC permit is what separates a licensed charter carrier from an unpermitted van, and some wineries will not admit groups arriving in an unlicensed vehicle. Certificates are available on request for corporate and procurement teams.

Between roughly August and October, wine country runs near capacity and the good vehicles go first — book as far ahead as you reasonably can, and treat a weekend tasting day in September as something to lock in weeks out rather than days. The same applies to early-morning airport departures and wedding weekends between May and October. Outside those windows a day's notice is usually plenty. Last-minute requests are always worth a call to dispatch rather than an assumption; we can often cover them.

Cancellations made at least 24 hours before pickup are fully refundable. Later cancellations may incur a fee based on the vehicle reserved. You can also modify a booking — add a stop, resequence a tasting itinerary, change vehicle class, or move the pickup time — by contacting our 24/7 dispatch team, ideally a few hours ahead so your chauffeur and vehicle are staged correctly. Weddings, corporate offsites, and multi-vehicle charters carry separate deposit terms, confirmed in writing when you book.

We work from three Northern California bases — Petaluma in Sonoma County, Yountville in the Napa Valley, and Sacramento — which is why the cross-county trips other operators decline are routine for us. That covers Sonoma County (Santa Rosa, Healdsburg, Sonoma, Sebastopol, Windsor, Rohnert Park), the Napa Valley (Napa, Yountville, St. Helena, Calistoga), Marin and San Francisco, and the capital region (Sacramento, Roseville, Folsom, El Dorado Hills, Davis), plus airport service to SFO, OAK, SMF, and STS.